Gravity, a Virtua Consulting Company, is looking for customer-focused problem solvers who can communicate complex technical matters in plain language. Gravity strives to provide customers and clients with excellent service, whether onsite maintaining business and residential networks or in our shop repairing their iPhones, iPads, Mac computers, and Apple Watches. Gravity is Columbia’s only Managed Service Provider that is an Apple Certified Service Provider.
Are you knowledgeable about technology and Apple products? Can you explain complicated technical matters in straightforward language and metaphors? Can you take complex issues, break them down into systems and isolate processes? Are you interested in getting Apple Certifications? Then this job is for you!
Suppose you are tech-savvy and looking to expand your IT skills. In that case, Gravity is where you will receive on-the-job training and earn internationally recognized certifications for corporations, including Apple Inc. The position of Gravity Technician is the perfect entry-level opportunity for an energetic and curious future leader who is self-motivated, an eager learner, and has a can-do attitude. This position provides direct support at our retail location. It supports the needs of our business-to-business division as needed, with growth opportunities into onsite residential and commercial tech support if desired.
Follow and improve established Gravity and vendor processes as assigned and needed.
Greet customers and check in and out customer devices in the Gravity lobby.
Work directly with customers to identify, troubleshoot, and record device issues professionally and courteously.
Using established tools, communicate with customers in person, via phone, and in text.
Use online systems to schedule appointments, track and process repairs, and communicate with customers and clients.
Communicate with Apple dignitaries regarding repair relations and concerns.
Open and close the store at established times.
Train through rigorous online courses to perform repairs and gain experience points.
Stay up-to-date with exciting new technology from the beautiful world of Apple.
Receive illustrious certification in the areas of Macintosh Computer Repair and iOS Repair.
Other duties as assigned.
Potentially provide onsite support.
Excellent communication skills via email, phone, and in person.
Strong writing skills.
Attention to detail and ability to organize time, people, processes, and problems.
Ability to effectively and efficiently manage time and prioritize tasks.
Use multiple web-based applications.
Eager to learn.
Previous IT experience
Previous customer service experience
Knowledge of Google Workspace and/or GoogleMail (GMail), Docs, and Calendar
If you are a people person with a great attitude, reliable, honest, respectful, and willing to learn new things, then this could be the lifetime job you have been looking for.
Apply by sending an email with contact information, current resumé, and three professional references to email@example.com.